I am not happy with my service, i have so much problems with connection to wifi , it's look like you have the wifi connection but you don't have any internet, most of time i use my phone network connection.
If it finds an external fault it should enable you to book an engineer.
After the service checker completes and if it comes back green all good can you click on broadband to run an updated test please. If you get amber or red please follow the on screen instructions.
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