Speed poor

[Donna209]

My hub is saying my speed is poor and keeps saying no internet etc. This has been happening a good few days now. Iv got a pod in the kids room for more speed as they keep complaining it's laggy but when I'm watching Netflix or something downstairs the connection keeps going. Any ideas? Been having this new 150 fiber broadband for a month now and just keep having issues. Paying enough as it is 

[Chrisee]

@Donna209 you can see the speed to your hub by running the Service Checker in the My Sky app. If that is lower than it should be the app should offer help. Given Netflix only requires a maximum of 30Mb/s you may not notice the reduction. It is relstively unusual to have speed reductions on full fibre connections they either work or they dont. Far more common is poor wifi speeds in your home especially on different floors.

[JimM1]

@Donna209 When you have the issue, look at the hub and see if the light is still showing as good would be on the white if fine. Which sky hub is it that you are using as you mention a pod so assume that you have the sky Max system, is that new to you also!

 This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start