Speed issues

[Snawaz281]

We always had problems with our internet service when we complained it was replaced with  fibre optic unfortunately speed problem still continues,

Could you please take this as urgent matter to resolve the issue 

[Anonymous]

@Snawaz281 You are not speaking to Sky customer services by posting on this forum. We are all fellow customers here.

One of the many knowledgeable customers on here may be able to help if you can post your router stats, as described here https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717

[jamesn123]

Hi @Snawaz281 

What exactly is the issue you are having? Is your speed lower than it should be? If so what speed does Sky say you should be getting & what speed are you actually getting?