Speed drop from 40 to 20

[lukasz+szachniewi]

Hi 

My speed drop In one week from 40Mb

To 22Mb.

Problem with hub connection. 

Can I cancel my contract with no fee if they did not guarantee speed.?

Any ideas how to solve problem with that issue? 

[cookiemonsteruk]

@lukasz+szachniewi 

Could you post your router stats as shown below

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[lukasz+szachniewi]

 

[mae-3]

@lukasz+szachniewi 

There is a fault on the broadband line that should achieve about 50Mbps downstream but is pegged at 25Mbps because of a fault which will be below your guaranteed minimum downstream speed.

You are on an 80/20Mbps profile and upstream is doing well at 12Mbps.

If Sky/Openreach cannot fix the fault within a month, they should let you out of the contract penalty-free.

[lukasz+szachniewi]

Thank you. 

And last question If my 18 month contract is end, then Sky can drop my speed if I did not choose renewal? 

[mae-3]

@lukasz+szachniewi 

No, Sky cannot drop the speed because when you have completed an 18-month contract it goes to a rolling contract on by month-by-month basis. And Sky/Openreach are still responsible for fixing a contractual fault. 

[cookiemonsteruk]

@lukasz+szachniewi 

Also if you could enter your full postal address below and post the table after removing your address it will show us your line profile and whether full fibre is available

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[lukasz+szachniewi]