Speed and connection

[Sian11]

The last 2 days my Internet has been real bad to the point iv disconnected as my phone signal has been better and my son has to keep connecting to next doors wifi iv ran checks on the app it says everything is fine but when it shows devices that are connected it says 0 when there are thing connected to the WiFi I pay for the second fastest but don't feel like I'm getting what I pay for

[Addie15]

Hi there, Sian11. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.