Speed Problems

[AB92]

Dear Sky Team,

I think there is no improvement since I last wrote you about the speech we are having at home. Even in the same room the speed is below promised. Kindly look into this. 

Regards,

Ayberk

[caesarome]

@AB92 

This is a customer helps customer forum so you are not talking to Sky by posting on here so try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.