Southwest London - No internet since Monday

[Connacht]

Hey team,

I'm a happy Sky customer, but my internet stopped working since Monday. (Voice light is amber, internet is off). I've ran all the tests, including the Openreach ones; I escalated the problem on Monday but yesterday Sky informed it was solved, although it was not.

Later on the day, the attendant escalated the issue to the network team again. In other words, he asked me to wait.

It has been over two days now that I can't work from home. Is there anything else I can do besides waiting?

[GD1]

@Connacht  I'm afraid working from home does not give your connection any greater priority as you've reported the fault already you'll need to wait.

[Connacht]

I understand; I'm not asking for a priority, just sharing my frustration and asking if there are anything else I could try.

[GD1]

@Connacht  If there is a fault, then nothing you can do will resolve especially if the fault is outside.

[Daniel0210]

@Connacht 
The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk.
https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full WORKING days from when you first report the fault to Sky, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account.

[Connacht]

Thank you @Daniel0210. I'm afraid I'll have to use it; I'm without broaband connection since Monday. Sky support has been very friendly, however, the issue persists and they were not able to provide me when its going to be fixed as it's still under their SLA : (!