Sonic wall VPN sky max hub issue

[gcstewart1984]

I cannot connect to my work vpn that uses Sonicwall due to an known issue with my Sky router. My IT department cannot fix this it is a Sky router issue, please can Sky contact me to resolve this

[Metis]

@gcstewart1984

Please Read this post

https://helpforum.sky.com/t5/Broadband/Vpn/m-p/4752617#M422425

[gcstewart1984]

@Metis 

Thanks for your response, is there any guidance on how to get to these settings and nothing shows up on the my sky app

[Metis]

Open the sky app, 

Scroll down to and click on product settings

Click on Sky Max Hub

At the bottom, click on Advanced Settings

Port Forwarding and DMZ are there. 

The other settings, you'll need to login to the router the traditional way.

Type 192.168.0.1 in your Web browser. 

Login Name = admin

Password = (WiFi password on the bottom of the sky hub) 

[gcstewart1984]

@Metis 

Thanks again, I've accessed my router and the settings were already disabled but it won't let me change the DMZ settings or port forwarding on the router and when I open the my sky app there is no sky max hub when I check my product settings it's just broadband shield and internet security that shows.

i just tried a hard reset on my router as well as deleting and re downloading the app

Is there anything else I can try?

[Metis]

There is one work around swimming around in my head, but haven't tested it as I don't use vpn.

Warning!! It's only my personal theory, not sky's. You will only be relying on the laptops firewall for protection!!!

Turn off the WiFi on your work laptop. 

Unplug the ethernet cable from port 4 on the back of the sky hub, and plug it into the ethernet port on the laptop.

Test if you have Internet access, if it works, try and connect using vpn. 

[gcstewart1984]

@Metis 

Thanks but due to the location of my work desk and my router this wouldn't be a practical solution.

i believe there may a fix that sky can implement so hopefully they respond to this post

your help tonight is appreciated though

[Fred_1]

@gcstewart1984  did you get this fixed?

I think I have the same issue.

Black Sky Q Hub, using SonicWall Global VPN client on work laptop.

It stopped working a week or so ago.

My IT Department have spent ages looking into this.

Can someone from Sky contact me asap please?