@kazbold76 wrote:
For many many months I have been experiencing major drop outs in my Internet service. I have had many engineers out to my property- they have fixed what they believed to be the issue, ie wires, sockets, new router, checked the exchange and they now can't see a reason why the Internet is dropping out so frequently. There is a detailed logged of my service dropping out sometimes 14 times a day, making working from home almost impossible, never mind leisure activities. The Internet is out for the second time this morning (I was up at 6.15am) what are your next steps to resolving this issue.
I'm afraid you're only talking to other customers here. Have you put a complaint in via the website?
https://www.sky.com/help/forms/complaints
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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using the Deco WiFi
