0

Discussion topic: Smart tv not connected to the network

Reply
Avatar for Nia17
Level 1 icon
What's this?
This message was authored by: Nia17

Message posted on ‎17 Dec 2025 09:00 AM

Smart tv not connected to the network

My smart tv wont cinnect to wifi, it says it is not connected to the network, there is no service, i cant access top picks or any apps because of this, yet tests run on broadband says all is ok but it is not working.

Report post
Post 1 of 2
59 Views
0 Likes
Reply
Reply

All Replies

Avatar for Chrisee
Level 16 icon
What's this?
Superuser
This message was authored by: Chrisee

Message posted on ‎17 Dec 2025 10:46 AM

Re: Smart tv not connected to the network

Posted by a Superuser, not a Sky employee. Find out more

@Nia17 has the TV connected to the hub before? If it has try rebooting the TV by switching off the power until yhe power led goes out which often sorts issues. If its the first time you have connexcted this TV what colour Sjy hub do you have?

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 2 of 2
46 Views
0 Likes
Reply
Reply