Slwifi completely down

[Makemyday]

No Wii in my area 

[Nik662]

mine too - do you mind sharing your location? 

[Daniel0210]

@Makemyday @Nik662 

When there are issues between midnight and 7am it's quite possibly going to be essential overnight maintenance taking place which is carried out then to minimise disruption as most customers are asleep. Hopefully it'll be back before 7.

If it's not, use this link to check to see if there are any broadband issues or outages nearby.

https://www.sky.com/servicechecker

This should determine if there's an identified fault, perhaps affecting multiple households. (It doesn't necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

If there aren't any then try running the line test here https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test.

If you get amber or red you need to follow the on-screen instructions.

If you're still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it's still working.

This link providers information about the coloured lights on the various hubs https://www.sky.com/help/articles/hub-lights-explained-start

Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won't receive additional or quicker support.

[MarysLittleLamb]

The most annoying thing is that the sky service check states that there isn't an issue which there clearly is!

[Daniel0210]

@MarysLittleLamb 

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@Daniel0210 wrote:

@Makemyday @Nik662 

 (It doesn't necessarily disclose a problem instantly and it takes a little while to update so perhaps try again an hour later).

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And Sky won't necessarily know there is maintenance taking place beforehand.