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Discussion topic: Slow wifi

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This message was authored by James807py This message was authored by: James807py

Slow wifi

I have seen that my guaranteed speed is somewhere around 45mbps, and after running your tests I am told the signal strength is 56 mbps, but today my WiFi feels unbelievably slow. I have ran some independent speed tests and am getting scores well below that, some are around 40, some tests show I am only getting 20 mbps. Considering I pay for ultrafast is there a reason why this is the case today?

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This message was authored by Chrisee This message was authored by: Chrisee

Re: Slow wifi

Posted by a Superuser, not a Sky employee. Find out more

@James807py are you sure you are buying Ultrafast (minimum speed over 120Mb/s) as your speeds indicate you are on Superfast. (Up to 80Mb/s) ?

The connection test measures the spedd to your hub while speed tests measure the speed to the device running the test and you havecto allow for 8% of the bandwidth being used for network overheads so a 45Mb/s sync will deliver say 41Mb/s at best at a device.

 

However if the wifi speed in your home is slower that is the speed the test records wifi speed depends on how far you are from the hub, what walls, furniture etc that lies between the hub and the level of interference. Also of course thecspeed one device gets depends on whether other devices are using some of the bandwidth. 

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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