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Discussion topic: Trying to set up broadband ahead of moving house, but can't create account

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This message was authored by rasdfasdf This message was authored by: rasdfasdf

Trying to set up broadband ahead of moving house, but can't create account

Screenshot 2024-05-24 at 17.15.28.png

 I get this error ^

 

I'm moving into the house and I suspect a previous owner was a Sky Customer which is why I can't createan account. I'd like to be able to create an account for this address.

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This message was authored by caesarome This message was authored by: caesarome

Re: Trying to set up broadband ahead of moving house, but can't create account

Posted by a Superuser, not a Sky employee. Find out more

@rasdfasdf 

To get past the error you will need to call Sky so they can check the address details for you. Once they have done this you create your account when placing the order.

 

 

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