Slow wifi

[Laura1612]

So  i live fairly remotely, out in the countryside. I know this is a major issue with a lot of internet companies.

I have had sky installed and apparently to the sky speed tester i am getting between 12 and 16mb. Speedtest online tells me my speed is as low as 0.7 AND 4MB.  My downloads are currently downloading at 1.2mb 😥

I am using a pc, i am hard wired. the router is in the same room. Nobody else is using this internet right now.

What can i possibly do to make my speeds better?

[Addie15]

Hi there, @Laura1612.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Laura1612]

can you re esculate this please i replied but cant see the bubble any more and my issue isnt fixed.

[Laura1612]

bump.

still needing help issue not resolved