Slow watching disney

[LeeGeorge1]

Whilst watching Disney the programmes freeze, a nd a circle timer comes up. Sometimes it continues other times the tv goes blank and I need to come off the app

[Addie15]

Hi there, @LeeGeorge1.I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147