Slow superfast broadband

[SKYcustomer7]

I have sky broadband superfast and my connection is only 8 mbps download and 0.6 mbps upload but it should be around 59 mbps download and 16 mbps upload. Im not using the internet anywhere other than for the speed test so there arent any downloads in the background. I have tried all troubleshooting steps but they dont work and running a connection test from sky says that its all good but its only 9.9 mbps there. Below are my router statistics. I cant get any help from sky because I can only talk to a robot. Im not a new customer and this isnt a new package.

[cookiemonsteruk]

@SKYcustomer7 

It is clear from your line attenuation up and down you should be on 75-80Mbps. You have a raised noise margin up and down which indicate a line fault

[cookiemonsteruk · Accepted solution]

@SKYcustomer7 

Call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

When you ring if asked about mobile say no

When asked do you want to receive an sms and hang up to follow the link say no. When asked about the issue say broadband fault. But be persistant

[SKYcustomer7]

Thank you, I called the number you gave few days ago and its fixed now

[mae-3]

@SKYcustomer7 

Would you be able to describe what fixed your issue, did an engineer attend and how long did it take to fix the line fault?