Slow speeds

[LizDerby]

I am trying to work from home, but slow speeds, and complete cut offs are becoming more frequest. I have checked online, and when I log into my account it all says everything is ok. But speed check on Sky Internet Speed Test has just shown 13.74 download and 11.12 upload!!!

[ClaireRee]

Exactly the same issue for the last 2 days