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Discussion topic: Slow speed

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Avatar for ML7020
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This message was authored by: ML7020

Message posted on ‎20 Aug 2026 02:31 PM

Slow speed

My broadband has been at a slower than guaranteed speed for more than 3 days. You say I can upgrade for free, but I am on the highest speed available. You also say I can cancel my subscription with no fee. Can you tell me if there is an upgrade or can I cancel my subscription.
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Avatar for TimmyBGood
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Superuser
This message was authored by: TimmyBGood

Message posted on ‎20 Aug 2026 03:23 PM

Re: Slow speed

Posted by a Superuser, not a Sky employee. Find out more
@ML7020 wrote:
 You say I can upgrade for free, but I am on the highest speed available. 

If there's no Openreach or CityFibre FTTP within reach of the address, Sky will not be able to upgrade your connection.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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