Broadband
0

Discussion topic: Slow speed

Reply
d29293jdjdjd
What's this?
This message was authored by d29293jdjdjd This message was authored by: d29293jdjdjd

Slow speed

‎26 Apr 2024 11:25 PM

The speed is only 35 tonight. I pay for much more. What's happening? Are you going to give me this month free as per contract?

Report post
Post 1 of 3
163 Views
Reply
0 Likes
Reply

All Replies

daveNOS
What's this?
Superuser
This message was authored by daveNOS This message was authored by: daveNOS

Re: Slow speed

‎27 Apr 2024 06:34 AM

Posted by a Superuser, not a Sky employee. Find out more

@d29293jdjdjd You would only be eligible for one month's refund if your line access speed(not download speed) is below the guaranteed amount for 3 consecutive days, being slow for one day doesn't count.

 

Also please be aware you are not speaking to Sky here, the forum is mainly customer to customer support. 

Report post
Post 2 of 3
144 Views
Reply
0 Likes
Chrisee
What's this?
Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: Slow speed

‎27 Apr 2024 07:43 AM

Posted by a Superuser, not a Sky employee. Find out more

@d29293jdjdjd if you post your hub's connection stats forum members can advise see Find your Sky Broadband router statistics

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Report post
Post 3 of 3
129 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion