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Discussion topic: Slow speed

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d29293jdjdjd
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This message was authored by d29293jdjdjd This message was authored by: d29293jdjdjd

Slow speed

‎26 Apr 2024 11:25 PM

The speed is only 35 tonight. I pay for much more. What's happening? Are you going to give me this month free as per contract?

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daveNOS
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This message was authored by daveNOS This message was authored by: daveNOS

Re: Slow speed

‎27 Apr 2024 06:34 AM

Posted by a Superuser, not a Sky employee. Find out more

@d29293jdjdjd You would only be eligible for one month's refund if your line access speed(not download speed) is below the guaranteed amount for 3 consecutive days, being slow for one day doesn't count.

 

Also please be aware you are not speaking to Sky here, the forum is mainly customer to customer support. 

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Chrisee
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This message was authored by Chrisee This message was authored by: Chrisee

Re: Slow speed

‎27 Apr 2024 07:43 AM

Posted by a Superuser, not a Sky employee. Find out more

@d29293jdjdjd if you post your hub's connection stats forum members can advise see Find your Sky Broadband router statistics

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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