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Discussion topic: Slow speed
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This message was authored by: Lynseylashes84
Message posted on 25 Jul 2026 02:38 PM
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Slow speed
Only been with Sky 3 days and it's not going well. Full fibre with min speed of 600. Speed to hub is fine but puck upstairs shows bad connection and speed on phone is so bad it's not opening apps. I know it can take time to settle but in the meantime certain things are unusable. Any tips?
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This message was authored by: Cardel
Posted by a Sky employee
Message posted on 26 Jul 2026 10:05 AM
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Re: Slow speed
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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