Slow router

[Nubi00]

I’ve been a Sky broadband customer for three days and I am already considering cancelling my contract. The first issues, line was connected before the router arrived and then they delivered a faulty one. Speed test shows good download and upload speeds but all connected devices are experiencing lag and slow connections. Browsing Twitter is difficult; images don’t load immediately and videos take minutes to load. It also times out randomly. WhatsApp calls are also proving a challenge. 

[Nubi00]

Anyone else experiencing or experienced similar issues? 

[caesarome]

@Nubi00 

Issues get reported on here multiple times a day as it might be due to a poor or weak signal throughout your home so if this is the case try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.