Slow router

[Nubi00]

I’ve been a Sky broadband customer for three days and I am already considering cancelling my contract. The first issues, line was connected before the router arrived and then they delivered a faulty one. Speed test shows good download and upload speeds but all connected devices are experiencing lag and slow connections. Browsing Twitter is difficult; images don’t load immediately and videos take minutes to load. It also times out randomly. WhatsApp calls are also proving a challenge. 

[Nubi00]

Anyone else experiencing or experienced similar issues? 

[caesarome]

@Nubi00 

Issues get reported on here multiple times a day as it might be due to a poor or weak signal throughout your home so if this is the case try going through this to see if it helps:

https://www.sky.com/help/broadband/my-broadband-speed/improving-wi-fi-signal-to-my-devices/articles/...

If not and if you have Wi-Fi Max on your account then Sky will supply up to 3 pods as you can read about here:

https://www.sky.com/help/articles/sky-wifi-max

So you can either call them on 150 from a landline phone or a mobile that has a Sky sim in it or Select "No, I still need help" at the bottom on the above link.

[Nubi00]

Thanks for the advice, however the issue also occurs even when I am sitting directly next to the router also, I connected / configured a non-sky router, and it performed as expected without any issues. I have now spoken to sky bb tech team, and they advised the issue with my router is due to the device not being onboard. That has now been done, and it is performing better.