Slow/no wifi connection

[DownhillDave]

Rejoined sky within the last 3 weeks. Since the new hub was set up we have minimal connection speed in most of the house, including where the hub is situated. 

Tested the speed through the sky app and it says its working fine but we are still having to drop our devices onto mobile data to get any form of connection. 

Ive turned hub in and off a few times but this never helps. The hub is the same as our precious one that worked absolutely fine and is in the same place in the house. 

Any help greatly received

[Mr+Flibbles+86]

Hi there @DownhillDave , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147