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Discussion topic: Slow internet , overcharged , wrong router

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This message was authored by: Jackiegarrow

Slow internet , overcharged , wrong router

So I was meant to recieve a new router last year which was never ever delivered my Internet has been running so slow since then , I have now been charged backdated money from skys mistakes which I do not understand but I do belive I am paying for a service which I am not recieving

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This message was authored by: caesarome

Re: Slow internet , overcharged , wrong router

Posted by a Superuser, not a Sky employee. Find out more

@Jackiegarrow wrote:

So I was meant to recieve a new router last year which was never ever delivered 


Was this due to you one no longer receiving updatyes, if so did you go ahead an order one from here:

https://sky.com/skyhuboptions

 


@Jackiegarrow wrote:

my Internet has been running so slow since then ,


Give this test a try:


https://www.sky.com/help/broadband/connecting-to-my-broadband/trouble-connecting/no-connection-slow-...

 


@Jackiegarrow wrote:

I have now been charged backdated money from skys mistakes which I do not understand b


What is this backdated charge ?

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