Slow internet connection

[EBusson1]

I have recently joined sky with the same bandwidth I had with BT but i am not getting the fast WiFi that I used to get. 
I paid an extra £5 a month for ultrafast broadband but still no improvement . Has anyone got any ideas? 

[TimmyBGood]

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@EBusson1 wrote:

I paid an extra £5 a month for ultrafast broadband but still no improvement . Has anyone got any ideas? 

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Is that for a subscription supplement?

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.