Slow / intermittent Broadband

[Hennessys]

Hi Everyone,

Hoping for some help.

I've run a few sky health checks and either stalls out or tells me connection is slow.

Current Stats below:

Incidently, I've read thru' the installation instructions of the hub and note that a red ethernet cable is connected to our hub. This doesn't seem to be in the instructions so wondering if it should be disconnected? (haven't touched anything since inital install)

Any help greatly appreciated.

[cookiemonsteruk]

@Hennessys 

Can you run tests on your my sky app and post the info in more about your connection

[Hennessys]

 

 

[Hennessys]

@cookiemonsteruk 

This is all I could find after the test? Should there be a report?

[cookiemonsteruk]

@Hennessys 

The wire bringing in the broadband is the grey wire at the far end (purple socket) not sure where the red ethernet is going. But it does appear you may have to ring sky ireland to see whats happening with the set up and apparent low speeds

[Hennessys]

@cookiemonsteruk 

Will do. Thanks for your time. Much appreciated

[TimmyBGood]

@Hennessys 

The red ethernet cable has 'something' live on the other end of it, otherwise those LEDs wouldn't be lit.

[Hennessys]

Just so theres a resolution (of sorts) to this thread, I got through to Sky and apparently our line is capped at 15 (mb?) due to no fibre in the area (Ashford, co. Wicklow, Ireland BTW).

Upgrade possibly available in sept/nov '23.

Also, after investigation, the Red ethernet cable is our house alarm & not related to the sky set up. My Bad!

Thanks again to everyone who chipped in.