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Discussion topic: Slow download speeds on Gigafast 900 mb/s

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This message was authored by: TimmyBGood

Re: Slow download speeds on Gigafast 900 mb/s

Posted by a Superuser, not a Sky employee. Find out more

@Chris1711 wrote:

 

because Sky don't provide ethernet ports on their boosters (which I find baffling) 

 


The second release of the upright booster without an ethernet port may have been a batch manufactured during the post-pandemic silicon component shortage: the first release of the same hardware had such a port.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by: svander1

Re: Slow download speeds on Gigafast 900 mb/s

Unfortunately the recent boosters do not have the ethernet port any longer.  I had the same issue.  I moved to a mesh system (EERO) and use that instead.  The EERO Pro 6 has 2 ethernet ports, which works perfectly.  Maybe an idea

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Diamond SKY VIP (22years) | 2TB SKY Q Box UHD/HDR (V3) | 4 Mini's | Full Fibre GigaFast BB (924/110Mbps)
ASUS RT-AX52 | 4 x EERO PRO 6 MESH | LG OLED 65" TV | Samsung Atmos Sound Bar
RETURNED SKY Glass, but interested in a STREAM future
SKY Signature | Ultimate TV | SKY Cinema | Ultra HD | SKY Kids
4 SKY Mobile contracts | Alexa & Home Automation Enthusiast
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This message was authored by: Chris1711

Re: Slow download speeds on Gigafast 900 mb/s

I would have gone this route if I had realised sky no longer provide ethernet ports, but It's definately a router issue. Sky have agreed to send an engineer out. I have even tried with a powerline adapter, which should work fine as the entire house runs on a single ring main, but I only get 40mbps through that also. It has a built in mesh system with it, and that runs at only 150mbps. 

 

I can turn everything off and use my phone sat on top of the router and get 100mbps, which isn't right. Ideally I'd run a different router, and my own mesh system, but due to needing the voice port on the router, and financial constraints, I can't do this at the moment.

 

It's certainly looking like a switch back to BT next year, unless there is some serious improvement with the engineer tomorrow. 

This message was authored by: Bensley1

Re: Slow download speeds on Gigafast 900 mb/s

Having the same issue. Did you have any luck with the engineer? Any useful tips?

This message was authored by: svander1

Re: Slow download speeds on Gigafast 900 mb/s

EERO WIFI 7 ROUTERS (3PACK) on £299 deal in Amazon 🙂

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Diamond SKY VIP (22years) | 2TB SKY Q Box UHD/HDR (V3) | 4 Mini's | Full Fibre GigaFast BB (924/110Mbps)
ASUS RT-AX52 | 4 x EERO PRO 6 MESH | LG OLED 65" TV | Samsung Atmos Sound Bar
RETURNED SKY Glass, but interested in a STREAM future
SKY Signature | Ultimate TV | SKY Cinema | Ultra HD | SKY Kids
4 SKY Mobile contracts | Alexa & Home Automation Enthusiast
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This message was authored by: Chris1711

Re: Slow download speeds on Gigafast 900 mb/s

We ended up running a ethernet cable from the router up to my PC where I needed the higher speeds. D/L over WiFi rarely gets above 200. Sky will only take action if it's coming into your box at a slower speed. If your WiFi is slow, they basically tell you it's your fault. 

This message was authored by: Bensley1

Re: Slow download speeds on Gigafast 900 mb/s

I only get about 400 via WiFi right next to the box!

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