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Discussion topic: Slow download speed and connection dropping

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This message was authored by: AJones97

Slow download speed and connection dropping

Since the 25th my download speed has been less than half of the minimum I'm guaranteed and my connection randomly drops atleast once a day. I'm getting fibre installed on the 10th and I'm unsure whether or not this will affect the installation.

 

I did receive a text on the 11th last month that someone was coming to check the broadband line though I hadn't reported anything and I'm not sure if this may have contributed to the issues I'm having 

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This message was authored by: Highlinder

Re: Slow download speed and connection dropping

Posted by a Superuser, not a Sky employee. Find out more

@AJones97  black or white router from Sky?

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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This message was authored by: AJones97

Re: Slow download speed and connection dropping

I have  the black router currently 

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