Slow connection

[Lars92]

Hello, 

I would like to know how to sort the interned speed back to promised speed. I have restarted it a couple of times and it seems got stuck from 2 to 7mpbs max. Unfortunately, the speed test on sky's site keeps failing to connect to my hub, so I could not find out the cause of slow internet. It usually is not a problem, but it has been two days now and it is frustrating. 

Help me please. Thank you

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147