Slow connection

[Hatty60]

Download 21.8 mbps upload 88mbps Sky saying 27mbps never had been?? 

🤨

[jamesn123]

Hi @Hatty60 

What package are you on? What speed is showing on the line check in the My Sky app?

[Hatty60]

Hi, Sky signature Discovery +

[Hatty60]

Sky say I got 27.8 I've since checked more like 21.8 goes up on checking! 🤨

[jamesn123]

@Hatty60 

I meant what broadband package, not Sky TV.

If your line is showing as 27.8mbps then getting 21mbps on a speed test over WiFi is about right, you wouldnt expect much more. 

Do you know what your guaranteed minimum figure is?

[Hatty60]

Sky superfast! 🤣

[jamesn123]

@Hatty60 

Okay so its FTTC and could be either up to 40mbps or 80mbps depending on your line. If your current figures are close to your minimum guarantee when you signed up with Sky, then not a lot can be done.