Slow connection after connecting to ZScaler

[Asitha]

Hi,

I am experiencing a very slow connection after connecting to ZScaler. My company has troubleshot this issue and determined that it is related to my ISP. When I connect through a different provider, it works fine. Is this a known issue, and do you have a solution for it?

[Tom-W19]

Hi @Asitha 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session after not receiving further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Asitha]

Hi, I have restarted the router as requested but slowness is still there. What are the next steps on this?

[Addie15]

Hi there, @Asitha. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Asitha]

I am still experiencing the issue. Has anyone else experienced this issue with ZScaler?

[Asitha]

My issue was resolved after following the instructions in below discussion:

https://helpforum.sky.com/t5/Broadband/WiFi-Max-Can-t-connect-via-a-ZScaler-VPN/m-p/4880096#M457903