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Discussion topic: Slow broadband

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Avatar for faults
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This message was authored by: faults

Message posted on ‎04 Oct 2026 09:29 AM

Slow broadband

Rectified 27th September ok for a couple of days now back to slow broadband even though I am paying for max broadband . 

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎04 Oct 2026 09:41 AM

Re: Slow broadband

Posted by a Superuser, not a Sky employee. Find out more

@faults Check the speeds showing in the My Sky service chdcker as those are thecspeeds Sky guarantee. If they are below the guarantee for your line and the app isnt offering help call Sky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: TimmyBGood

Message posted on ‎04 Oct 2026 12:59 PM

Re: Slow broadband

Posted by a Superuser, not a Sky employee. Find out more
@faults wrote:

 even though I am paying for max broadband . 

Perhaps note that paying the WiFi Max subscription supplement makes no difference to broadband speed arriving at the address.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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