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Discussion topic: Slow broadband
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This message was authored by: James8484
Message posted on 04 Jul 2026 10:46 AM
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Slow broadband
Hello, I have just had my Sky Broadband installed a few days ago. On the day of install the speed test the engineer asked me to do on my phone, showed 400 mbs. Then just after he left it was 60mbs. And the last 2 days its been around 20mbs. It is too slow. The engineer said to contact sky if the speed is slow.
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This message was authored by: Danz994
Posted by a Sky employee
Message posted on 05 Jul 2026 10:19 AM
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Re: Slow broadband
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
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