Slow broadband

[Jeanie321]

Hi TV is buffering I've done all tests speed is a little slower but can't watch BBC iPlayer etc just buffers can this be because many people are using at the same time I live in apartment so we share connections? Thank you

[Chrisee]

@Jeanie321 the issue isnt too many people using iPlayer but if you are using wifi to stream video from the hub to your TV then the fact you live in an apartment is relevant as wifi signals are affected by interference from your neighbours' wifi networks. It doesnt matter what they are doing over the internet simply the radio signals interfere. To stream video the TV needs to receive packets of data in sequence if some go missing because of interference the app starts to buffer. In practice more than 3 signals in the 2.4GHz band means interference is likely and typically there maybe 8 or 9 networks in range

Ideally connect your TV to the hub by an Ethernet cable which is immune from interference but if that is impossible you may need additional wifi equipment to improve the signal in your flat using the shorter range 5GHz band Skt will sell you a package called WiFi Max which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max