@Alison.Sylvia
https://www.sky.com/help/articles/sky-broadband-speed-guarantee
Unfortunately there's no longer a one month subscription refund for that: rather disappointingly the actual 'guarantee' is just of an option to exit a minimum contract term without penalty.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
