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Discussion topic: Slow broadband

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This message was authored by: dtypist

Slow broadband

Sky keeps teating my connection and they say that it's all good speed. But we are experiencing real slowness for a 900 GB per second connection. has anybody experienced this? Is it a strategy to sell the skymax plan?
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This message was authored by: Chrisee

Re: Slow broadband

Posted by a Superuser, not a Sky employee. Find out more

@dtypist unless you are running a speed test over a gigabit Ethernet cable connection you are measuring the speed of the WiFi connection in your home which inevitsbly will be slower. WiFi speeds are determined by the layout of your home and what it is built out of. Sky's WiFi Max can supply WiFi extenders to improve coversge but will never give you 900Mb/s in every room but fortunately you only need a fraction of that speed on a device. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: dtypist

Re: Slow broadband

Thanks for the response. Fot a 700 sqft single floor apartment, is it normal to get 10Mbps speed for a 900Mbps connection? 

 

I do get a max of 150Mbps when I stand close to the router on some laptops sometimes.

This message was authored by: Me134

Re: Slow broadband


@dtypist wrote:

Thanks for the response. Fot a 700 sqft single floor apartment, is it normal to get 10Mbps speed for a 900Mbps connection? 

 

I do get a max of 150Mbps when I stand close to the router on some laptops sometimes.


Can you plug one of the laptops into the router to confirm what a wired connection gives?

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Not a Sky employee
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Sky Q with 2GB UHD box wired to the Sky Max router
Samsung S95C TV, HDMI to Sonos Beam Gen 2
Sky FTTP 500Mb to Max Hub (WiFi disabled)
Pair of TP-Link Deco BE65's in AP mode used for WiFi access, main Deco hardwired to Max hub
2 Windows desktop PC's hardwired to each Deco, everything else using the Deco WiFi
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This message was authored by: dtypist

Re: Slow broadband

Hi,
I just plugged in the LAN cable to my laptop. It gives me the promised speed of 900Mbps.

Thanks for the suggestion.

 

But, it makes me wonder why such a huge difference between WiFi speed (10Mbps) vs LAN speed (900Mbps).

When I had EE connection with a max promised speed of 60Mbps (without Fibre), the speed used to be much better.

 

Could you suggest how to fix it?

The only explanation I have is that the router quality of EE (they calls it "Smart Hub 6 Plus") was better than that of Sky.

 

I have another TP link router (https://www.amazon.co.uk/dp/B016ZWXYXG?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_2&th=1)

Would this help? It supports a max of 300Mbps only though.

 

Thanks a lot.

 

This message was authored by: TimmyBGood

Re: Slow broadband

Posted by a Superuser, not a Sky employee. Find out more

@dtypist wrote:

 

The only explanation I have is that the router quality of EE (they calls it "Smart Hub 6 Plus") was better than that of Sky.

 


Quite possibly.

 


@dtypist wrote:

 

I have another TP link router (https://www.amazon.co.uk/dp/B016ZWXYXG?ref_=ppx_hzsearch_conn_dt_b_fed_asin_title_2&th=1)

Would this help? It supports a max of 300Mbps only though.

 


If the listing is correct, that device is specified as 802.11n which is a long-obsolete WiFi standard ratified in 2009

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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