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Discussion topic: Slow broadband

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This message was authored by: Brian1969

Slow broadband

Only getting 30 speed in 2 rooms upstairs 

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This message was authored by: Brian1969

Re: Slow broadband

Can you send me a booster please 

thank you 

This message was authored by: JimM1

Re: Slow broadband

@Brian1969 What speed package are you on! You are already above so NO you will not get!

 

 

https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

 

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This message was authored by: Brian1969

Re: Slow broadband

I'm on Full Fibre 150 and getting 30 in 2 rooms so I'm not getting what I'm paying for 

This message was authored by: Chrisee

Re: Slow broadband

Posted by a Superuser, not a Sky employee. Find out more

@Brian1969 your broadband contract defines a speed to the hub not  to your devices. This is a common misconception but given WiFi speeds in your home drpend on the lsyout and type of construction these are outside Sky's direct control. 

Sky will sell you an add-on called Sky WiFi Max which does have a minimum speed guarantee but thst is 25Mb/s in every room as explained here https://www.sky.com/help/articles/sky-wifi-max  if you buy that package Sky are unlikely to decline to send you a pod booster if you ask for one due to "slow speeds" upstairs if you ask for a second pod an engineer comes out to check coversge before they agree to send one.

 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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