Discussion topic: Slow broadband
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Message posted on 13 Oct 2025 11:02 PM
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Slow broadband
Only getting 30 speed in 2 rooms upstairs
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Message posted on 13 Oct 2025 11:02 PM
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Re: Slow broadband
Can you send me a booster please
thank you
Message posted on 13 Oct 2025 11:08 PM - last edited: 13 Oct 2025 11:10 PM
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Re: Slow broadband
@Brian1969 What speed package are you on! You are already above so NO you will not get!
https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee
Message posted on 14 Oct 2025 06:27 AM
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Re: Slow broadband
I'm on Full Fibre 150 and getting 30 in 2 rooms so I'm not getting what I'm paying for
Message posted on 14 Oct 2025 07:13 AM
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Re: Slow broadband
@Brian1969 your broadband contract defines a speed to the hub not to your devices. This is a common misconception but given WiFi speeds in your home drpend on the lsyout and type of construction these are outside Sky's direct control.
Sky will sell you an add-on called Sky WiFi Max which does have a minimum speed guarantee but thst is 25Mb/s in every room as explained here https://www.sky.com/help/articles/sky-wifi-max if you buy that package Sky are unlikely to decline to send you a pod booster if you ask for one due to "slow speeds" upstairs if you ask for a second pod an engineer comes out to check coversge before they agree to send one.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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