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Discussion topic: Slow broadband speeds

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This message was authored by PaulC1396 This message was authored by: PaulC1396

Slow broadband speeds

Hello, 

I have had wifi with sky at this adress for over a year. I pay for super fast boadband but i always get slow internet connection, specifically over the weekends and bank holidays. I have adressed this issue a number if times with sky and also had openreach technitians come out. I have been told that its a problem with the line but how is this still the case a year on? Can anyone please advise me on how i can get this sorted? 
Many thanks, 

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Slow broadband speeds

Posted by a Superuser, not a Sky employee. Find out more

@PaulC1396 wrote:

I have been told that its a problem with the line but how is this still the case a year on? 


FTTC broadband is inherently limited by line length from the local fibre cabinet and the quality of the cabling: that's inevitable given the technology.   In some cases where Openreach is unable to resolve the issue an ISP will simply offer early exit from any current minimum contract term: they aren't actually obliged to deliver any particular speed.

 

Longer term, this is a major reason why copper telephone wiring is being replaced by optical fibre in a national rollout running up to the end of 2026.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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