Discussion topic: Slow broadband, below 60mps
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Message posted on 02 Jan 2026 12:44 PM
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Slow broadband, below 60mps
My broadband speed is below what I normally get and needs to be looked at. Also it has been like this since mid December so I am due compensation
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Message posted on 02 Jan 2026 12:50 PM
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Re: Slow broadband, below 60mps
@AndrewBlunkett to check if you are entitled to invoke the Speed. Guarantee log into the service checker in the My Sky app and click through go see the recent speed test results.if you are in contract and the speed has dropped below the guarantee for your line for 3 days continously you are entitled to a refund of one months subscription. However more importantly it should offer help to get the issue sorted.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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