Slow broadband & weak wifi

[Kenno6]

New customer. Sky WiFi max installed 14 days ago. Periodic drop outs of WiFi which is impacting ability to work from home as meetings crash etc. and much slower than what we are paying for. Should have 500 Mbps but only just got 219 Mbps to the router and obviously slower than that on WiFi. Also the WiFi signal to our kitchen is poor so can't get WiFi in kitchen or utility room. WiFi Signal is also weak upstairs. Any help available? Thank you.

[TimmyBGood]

---

@Kenno6 wrote:

Also the WiFi signal to our kitchen is poor so can't get WiFi in kitchen or utility room. WiFi Signal is also weak upstairs. Any help available? 

---

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Kenno6]

Thanks, Timmy.

Will contact Sky to get a Pod to improve wifi.

Was wondering why speed to router is so slow and why internet connection keeps dropping out completely..

We are on day 15 since activation,  so had expected the service to be as advertised by today (as now post 14 days) but no such luck.

Will Sky read this message and contact us or do I need to give them a bell?

Thanks again for your advice.