Slow WiFi speeds

[Stu251078]

Hi, since the issues you were having yesterday, we are now getting only 10mbps download speeds which is much slower than the 400-500mbps that we pay for and are guaranteed. Can someone explain when this will be resolved and what compensation you will be offering for this downgrade in service?

[jamesn123]

@Stu251078 

Please post your router stats along with a speedtest completed on an ethernet connected device on speedtest.net

As for compensation, you are only entitled to compensation when your service is fully down for more than 2 working days.

https://www.sky.com/help/articles/auto-compensation

[Chrisee]

@Stu251078 you are not talking to Sky by posting in the forum as theircstaff cannot link a post to an account.

If you have a full fibre connection as implied by you quoting 400Mb/s minimum I would suggest you reboot your Sky hub. If speeds still seem slow to eliminate any wifi issues in your home run a test on a device connected by gigabit ethernet cable as that is reliable and call,Sky if you still have an issue.

In rare circumstances Sky or Openreach can route traffic over an alternative circuit to give some connectivity however limited rather than none but that is unlikely but if so if you run the connectivity test in the My Sky app itvshould mention that your line is still affected bybwhatever fault you had yesterday.