Slow Upload Speed?

[SWG1]

Hi all - and if a Sky employee watching, help! 

Apologies if just repeating previous enquiry from other users: have scanned a few but still not sure how to resolve this.

I have an upload speed of 0.25Mbs which clearly isn't enough for e.g. uploading images. Is this normal for Sky? Router stats below:

[Chrisee · Accepted solution]

@SWG1 thosecstats show you are connected at 40Mb/s down and 10Mb/s up which looks to be the maximum forvtge product you buy. Running a reliable speed test on a device connected by a fast connection which herecwould be a direct ethernet cable should give results of 35Mb/s down and over 9Mb/s up. Tests run over wifi can give different results so should not be trusted.

It would be most unusual for upload spedds to be 0.25Mb/s on such a system but if proven then something needs sorting. Explanations could be there is an issue with your home network -certainly rdbooting your hub seems a sensible first step as 1235hours is a long time and gremlins can creep into any electronic device - but I would check the network set up if this affects one device. The other alternstive there is some unknnown issue with your connection within Sky's network but until the former are excluded you will struggle to get Sky to look into that.. 

[SWG1]

Chrisee thanks so much for this, much appreciated.

I'm going to check out the device>router connections, do some resets etc, and see how I get on.

Thanks again,

Best, S

[mae-3]

@SWG1 

At the time you posted the stats the upstream speed being used is 10Mbps which is the maximum for the service and the broadband line you have currently.

The usual reason for all the bandwidth to be used is cloud backups. There is no fault, you are using all the bandwidth.