Discussion topic: Slow Internet
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Message posted on 08 Nov 2024 11:08 AM
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Slow Internet
My internet performance is poor. When working from home and using Zoom and Teams, I get poor connection and others complain I am laggy.
I have run the speed test and the broadband and Wifi are showing as good.
Do I need to be sent a new router since I upgraded my Wifi?
Any other suggestions?
Thanks,
Owen
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All Replies
Message posted on 09 Nov 2024 09:32 AM
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Re: Slow Internet
Hi @Owen+Jones
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
Message posted on 11 Nov 2024 09:31 AM
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Re: Slow Internet
We are still looking to help you @Owen+Jones . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Message posted on 11 Apr 2025 11:40 AM
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Re: Slow Internet
I tested my broadband speed today at 23 mbps download and only 1.8 upload which accounts for a noticeable deterioration in our internet useability
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