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Discussion topic: Slow Internet
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This message was authored by: KateStone
Message posted on 21 May 2025 08:07 PM
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Slow Internet
Hi, we had broadband installed a few weeks back and it feels really slow. We let it go through the 2 weeks set up period and have continued to use it but across all our laptops / phones / tvs, they are all slow to load or hang. All speed tests show ok, but real life usage isn't good. Incidentally, the speeds test slower on computers than phones. We're hoping something can be done to rectify this as it's getting quite frustrating when working from home. Thanks
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This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 21 May 2025 08:42 PM
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Re: Slow Internet
@KateStone Was this superfast broadband that was installed or was it ultrafast broadband installed?
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This message was authored by: KateStone
Message posted on 21 May 2025 10:40 PM
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Re: Slow Internet
It was full fibre 150
Thanks ☺️
This message was authored by: Highlinder
Posted by a Superuser, not a Sky employee.
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Message posted on 22 May 2025 03:33 PM
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Re: Slow Internet
@KateStoneunless that is G.fast there is no 2 week period you are supposed to get the speed you are paying for with full fibre.
Is the router colour you have black or white?
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