Slow Broadband & no phone

[reefrite]

Hi All

Have recently been experiencing slow broadband speeds of 12-15 mbs rather than my normal 54. When I run the Sky test it agrees with the speed but states that there is a problem amber status warning & that I should arrange an Engineer visit. Now over the weekend I have lost my telephone land line , no dial tone just sounds like an open line.

Question is am I reqiured to pay for the Engineer visit & any ideas how much this might be.

Thanks

[dmy24]

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

[cookiemonsteruk]

@reefrite 

Can you post your hub stats

https://community.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

Also do you know your minimum guaranteed speed

[cookiemonsteruk]

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@dmy24 wrote:

Hi there, I will escalate this to our community chat for you. Please look out for an email or chat bubble. We look forward to speaking to you 🙂 

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@dmy24 beat me to it 😁

@reefrite just to give you a heads up on what to look for

. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[reefrite]

Guarenteed minimum download speed 55mb/s

Thanks

[GD1]

@reefrite  Please be aware images need to be approved before they appear as mentioned in the text box prior to posting, your duolicate post has been moved.

Please note also what you have posted are not your router stats and gives the forum no information that can be used.  The image does show you mac addresses and wifi name so this has also been rejected.

[cookiemonsteruk]

@reefrite 

Its been escalated now so they'll check that info when they contact you

[reefrite]

Think I have got it now  just being  an old bloke

[cookiemonsteruk]

@reefrite 

Something very wrong there. @GD1 ???

[GD1]

@cookiemonsteruk  With the current image or the previous ones?

[cookiemonsteruk]

@GD1 

The stats . Should be getting more with those line attenuations

[GD1]

@cookiemonsteruk  Sorry, yes, look really bad for a FTTC line, hopefully Sky can get to the bottom of the issue.

With those speeds you could be mistaken for being on ADSL.

[cookiemonsteruk]

@GD1 

Thought that myself until i realised the guarantee is 55Mbps

[Tom-W19 · Accepted solution]

After speaking with reefrite we ran a line test which detected a in-home issue and we have arranged for an Openreach engineer to attend the property shortly.

It was great speaking with you reefrite and thanks again.

[reefrite]

Engineer visit yesterday really nice guy quickly detirmned that the fault was a broken bable somewhere between street box & my property feared the worst but no need repair was carried out & everything is now back up & running

Big Thanks all