Sky weaker than BT

[Sky+is+Great]

I recently "upgraded" to Sky full fibre 900mb from BT Halo 500mb. The thought was that this increase in speed would give me a better & stronger wifi plus save me some cash. Not so. Currently my Sky wifi consistently keeps dropping out while using a device upstairs. It's almost unusable. Now it didn't do this when I had BT..!! The signal was perfect upstairs & I'm now thinking I should have stayed with BT. I have already sent one Sky router back which helped downstairs to get a faster signals, but upstairs still has the same issue! Any ideas? The BT service worked perfectly without any kind of booster. The Sky router is situated in the middle of the house (3 bed semi) at an elevated position. Sky 900mb is weaker than BT 500mb! Any ideas?

[Chrisee]

@Sky+is+Great can you confirm which BT hub you had and that you did not have any of their disc extenders please? I have seen similar posts before and want to draw Sky's attention to them. However increasing speed to the hub wont often increase speeds over  WiF as the limitation is the WiFi speed but I agree it should be broadly the same. It would help if you can give some speed comparisons.

[TimmyBGood]

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@Sky+is+Great wrote:

 Sky 900mb is weaker than BT 500mb! 

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Just to avoid confusion: those numbers relate to cabled speed delivered to the router from the internet, not WiFi.

While ISP routers undoubtedly perform differently with regards to wireless throughput and their ability to penetrate building fabric, it's not particularly helpful to mix this up with 'line speed'.

[Sky+is+Great]

I had BT halo 500mb, No idea which BT hub it was but it worked perfectly with no extenders.

Currently I can get 500mb through my one year old ipad holding it next to the Sky hub.

390mb at my one year old Sony Smart TV. 

300mb through my two year old Nokia Android phone.

200mb through my 5 year old laptop.

Upstairs I have had 320mb through the ipad, but this drops to between 5 & 30mb regularly (every 3-4 mins), same with my laptop, which is the problem, as its almost impossible to either work upstairs or watch any film, video, sports coverage, etc.

I reiterate there was NEVER any problem using BT so I never had to check anything. 

My current Sky 900mb full fibre service is nowhere close to that I had with BT. Wish I had not changed now. I did so to save a few quid but thats turned out to be a mistake. The only perceivable difference I can see is that the mains lead supplied by Sky is shorter than the BT one so the hub sits slightly lower. I returned the first Sky hub as this was even worse, getting a max of 150mb from it!

Surely a 900mb service should be stronger than a 500mb service?? Something fundamentally wrong here. I just want it to work properly. I would add that a friend of mine who lives nearby in a similar house has the same Sky 900mb with no issues.

[SAM328]

Been 2 months since switched from BT worst move ever. Sky keeps dropping speed up and down and slow download not brilliant. Had 2 different engineers out and still have same problem. Did say to SKY that is not sorted I will switch back as reported within the iniial notice period. Would I recomend switching probably not from my own experience although SKY so far have been pretty good.