Sky ultrafast +

[ABrugos]

My broadband speed is really down and under. Supposed to be a standard 400mb/ sec for what I am paying 500mb/sec. Currently the speed is 130mb/sec. 
Very disappointing . Disgraceful paying for a service which is not even closed what was promised. Shame on you Sky.

[JimM1]

@ABrugos How are you measuring your speed test? And with what device are you doing it with!

[ABrugos]

Fast.com

[ABrugos]

 

[JimM1]

@ABrugos That is not what is needed, wireless wi-fi and a mobile phone, if you are doing that then test about 3 foot away from the sky hub, and allow the fast.com to finish completely takes about 2 mins, hit the update and post your screen capture like below!

Pictures have to be approved and cleared for viewing both ends!

fast sample

[TimmyBGood]

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@ABrugos wrote:

Very disappointing . Disgraceful paying for a service which is not even closed what was promised. Shame on you Sky.

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130Mbs over WiFi from a 500Mbs optical connection is an entirely reasonable result.  All WiFi is zero Mbs on the other side of a few walls.

[JimM1]

@ABrugos Here is a couple off mobile phone ones like yours 15 mins apart.

1st capture phone on fast2nd capture phone on fast 10 mins later