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Discussion topic: Sky tv cancellation

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This message was authored by: Frankie42

Sky tv cancellation

My sky tv and broadband has been taken over by EE. Sky asked me to return all remotes and devices and yet they are still sending me bill? This is not right. I need answers. Should I contact EE to get in touch with SKY? 

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This message was authored by: MarkGoldsmith

Re: Sky tv cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Frankie42 wrote:

My sky tv and broadband has been taken over by EE. Sky asked me to return all remotes and devices and yet they are still sending me bill? This is not right. I need answers. Should I contact EE to get in touch with SKY? 


Did you contact Sky to cancel the TV subscription? When switching broadband providers using the One Touch Switching service, they can only cancel a broadband subscription with your current provider, they cannot cancel a TV service.

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This message was authored by: PandJ2020

Re: Sky tv cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Frankie42 wrote:

My sky tv and broadband has been taken over by EE. 


Your broadband probably has but your TV has not.

 

Unless you have actually given notice to Sky to cancel the TV service then you still have a Sky TV service...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: Daniel0210

Re: Sky tv cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Frankie42 

You perhaps need to have a read of Skys advice on one tough switching in this link https://www.sky.com/help/articles/switching-broadband-provider 

 

especially this section...

Cancelling Sky TV or Sky Mobile

Any TV or Mobile services need to be cancelled separately.

  • Cancel Sky TV
  • Cancel Sky Mobile

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