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This discussion topic has been answered Discussion topic: Sky stream, new router 4.2 with sky fibre no phone connection

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This message was authored by: Willoz

Sky stream, new router 4.2 with sky fibre no phone connection

Hi all, got engineer this morning installed the new 4.2 router for fibre, there is a VOICE light which he says will come on when the phone connects - the phone is connected into the back of the router but currently I have no landline phone? Any ideas why or how long it takes for things to "talk to each other?"


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This message was authored by: Chrisee Answer

Re: Sky stream, new router 4.2 with sky fibre no phone connection

Posted by a Superuser, not a Sky employee. Find out more

@Willoz try rebooting the hub to see if it will pick up the landline. If still stuck tomorrow call Sky.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Chrisee Answer

Re: Sky stream, new router 4.2 with sky fibre no phone connection

Posted by a Superuser, not a Sky employee. Find out more

@Willoz try rebooting the hub to see if it will pick up the landline. If still stuck tomorrow call Sky.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: JimM1

Re: Sky stream, new router 4.2 with sky fibre no phone connection

@Willoz If you have been transitioned to a Digital Landline, voice light is green, if so then takes 24-48Hrs for the old to gel with the new, any longer then get onto sky right away, neighbour waited over a month with a green light on as she would not listen to any advice, then it took sky 3 day's further to sort it out there end!

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This message was authored by: Willoz

Re: Sky stream, new router 4.2 with sky fibre no phone connection

Thanks have rebooted router and now all working. Had to figure out number too!! 

This message was authored by: JimM1

Re: Sky stream, new router 4.2 with sky fibre no phone connection

@Willoz Here is the info link to all the sky options for and if you need it next time!

 

https://www.sky.com/help/page/broadband-digital-hub

 

 

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