Sky says signal good, speed check says not

[Sealand1]

TV is pixelating and then goes off, like signal drop. Sky says signal good, and we generally get 60mbs, but checked today and best was 36!

[cookiemonsteruk · Accepted solution]

@Sealand1 

If you have a black sky hub could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

[Sealand1]

Router stats? Not sure where they are. We did turn box/puck off and on again and it seems ok now! Thanks anyway

[Sealand1]

We do have a sky puck and LGTV, nothing else

[Doc5907]

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@cookiemonsteruk wrote:

@Sealand1 

If you have a black sky hub could you post your router stats

https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/m-p/2855717#M1014...

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Just FYI @cookiemonsteruk  when I click on that link it just sends me to the broadband home page.

[cookiemonsteruk]

@Doc5907 

Same here.  I didn't check to  see if  the link redirectef properly. Has it been removed?

[Doc5907]

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@cookiemonsteruk wrote:

@Doc5907 

Same here.  I didn't check to  see if  the link redirectef properly. Has it been removed?

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Still linking to home page

[cookiemonsteruk]

@Doc5907 

Dropped a note to kev.  I notice its not showing on pinned posts so i may need to delete the template